Using an Extended UTAUT Model to Investigate the Adoption of ‘Distant Office’ Services in Chlef Province, Algeria

This study investigates the key factors influencing the adoption “Distant Office” services in Chlef province. By modifying the Unified Theory of Acceptance and Use of Technology (UTAUT), with the incorporation of trust in the e-government system as an additional explanatory factor. Data were collected through face-to-face surveys with 213 respondents and analyzed using structural equation modeling (SEM). The findings reveal that performance expectancy (PE), effort expectancy (EE), facilitating conditions (FC), and trust (TR) have significant positive effects on behavioral intention (BI), while both FC and BI positively influence use behavior (UB). Also, SI found to be associated positively with PE. Interestingly, unlike prior studies, the effect of social influence (SI) on BI was found to be negatively significant. Additionally, demographic variables (gender, age, and experience) moderated the relationships between the main constructs. This paper also explores interactions between exogenous variables and emphasizes the role of trust within the proposed model.